A Nation on Hold Wants to Speak with a Manager
https://www.nytimes.com/2022/01/01/business/customer-service-pandemic-rage.html
In our anger-filled age, when people need to shop or travel or cope with mild disappointment they’re “devolving into children.”
https://www.nytimes.com/2022/01/01/business/customer-service-pandemic-rage.html
In our anger-filled age, when people need to shop or travel or cope with mild disappointment they’re “devolving into children.”
America Is Falling Apart at the Seams
https://www.nytimes.com/2022/01/13/opinion/america-falling-apart.html